We process and ship all orders within 1-2 business days of purchase. For transit time, it all depends upon your shipping method. If you choose our FedEx Ground shipping option, your order will arrive in 1-7 business days, depending on your location. This time is subject to change due to the nature of production, heavy order volumes and holidays. 

 Our warehouse team takes a much-deserved break on weekends and national holidays, so orders placed on those days will ship the following business day.

As soon as your order is packaged and dispatched, you will receive an email notification that will include relevant tracking information and estimated delivery date. Please allow up to 24 hours from when you receive your tracking number for activity to update.

Our team moves quickly to get your order processed, which means we aren’t able to make any changes to an order once it’s been placed. Please email us at customercare@qeepupnation.com and we will be happy to see what we can do. Please note, however, that if your order is placed on a weekend, then we will do our best to have it answered the following business day.

  • Processing – Your payment has been received and stock has been reduced – the order is awaiting fulfillment.
  • Completed – Your order has been fulfilled and completed – requires no further action on your part.
  • On-Hold – We are awaiting payment – stock is reduced, but you need to confirm payment.
  • Cancelled – The order has been cancelled by an admin or the customer – no further action required (cancelling an order does not affect stock quantity by default).
  • Refunded – The order has been refunded by an admin – no further action required.
  • Partially refunded – Certain items within your order have been refunded. This is often when products are cancelled and there are still remaining items in the order to be fulfilled. Or, when you receive your order, but return a portion of the items.

To return a purchase, your item(s) must meet the following criteria: 

  • Return must be requested within 14 days of your delivery date (i.e., the date in which you received the package).
  • Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.
  • No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, see article “How do I return an item?”
  • All items must be unworn, unaltered, and unwashed in their original packaging.
  • Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.
  • QEEP UP™ reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.

To return an item:

  • Email customercare@qeepupnation.com for a Return Authorization Number (“RA#”). Please print and enclose the RA# with the returned package. 
  • Return Authorization must be requested within 14 business days of receiving the item(s).
  • We offer free returns for domestic orders within the US and we will provide you a prepaid return label via email.
  • For international returns (including Canada), customers are responsible for return shipping costs.
  • If your order has been sent to a destination outside of the US, customs, duties, and sales taxes are not refundable through QEEP UP™. However, you may be able to recover these by contacting your local customs bureau directly.
  • QEEP UP™ is not responsible for items lost or stolen in transit. All associated risks are assumed by the courier.
  • QEEP UP™ reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.

  • Once your item(s) have been returned, please allow 5-10 business days for your return to processed at our distribution center. You can expect the refund to hit your bank or credit card account within 3-5 business days after the return has been processed, but processing credit is subject to your bank.
  • You will be notified via email once your return has been processed.
  • Please allow additional time for international orders.
  • Please note that any original shipping fees or charges are not refundable. 

It is our goal to resolve any questions you may have about your order. Contact us at customercare@qeepupnation.com and let us know how we can help. Please allow up to 48 hours for a response.

  • We are not currently offering exchanges. This allows us to create the best experience for you, and get the correct item(s) to you as soon as possible. If you are in need of a different size, color, or item, simply follow our returns process for the item(s) you no longer want, and place a new order for the item(s) you do want.
  • If you received a gift and want to exchange it, please contact customercare@qeepupnation.com.

We offer select and new arrival items for preorder. If you order both preorder and in-stock items in a single order, in-stock items will ship within 1-2 business days. Preorder items will ship separately as soon as they become available. You will be charged for each item (plus applicable tax) at the time the item ships.

Unfortunately, promo codes are not applicable to preorder items. You may still use a promo code on an order that includes a preorder item, although it will only be applied to in-stock items.

If you would like to cancel your preorder item, please contact customer care at customercare@qeepupnation.com. If the item has not yet shipped out, we will accommodate your request.

Yes, we will be offering international shipping with set rates shortly after our launch. If your country is not showing up as an option, please email us at customercare@qeepupnation.com and let us know the items you are interested in ordering, as well as your country and postal code.

For most international countries, we are currently unable to ship DDP. In this case, we will ship Delivery Duties Unpaid (DDU), and duties and taxes will not be displayed at checkout. Once the order lands in the destination country, payment of taxes and duties may be required to release the order from customs.

Unfortunately, if you choose to return items, QEEP UP™ is not responsible for refunding VAT and duties. You may be able to contact the shipping provider to receive a refund of these duties, at your own discretion.

  • Many of our styles will be core items that we update in new colors and prints, while continuing to offer base colors. If there is an item (s) you are interested in, please email us at customercare@qeepupnation.com and we may be able to provide more information.