We process and ship all orders within 1-2 business days of purchase. For transit time, it all depends upon your shipping method. Our shopping cart will display estimated time in transit, based on your shipping rate and carrier. This time is subject to change due to the nature of shipping, heavy order volumes and holidays.

Our warehouse team takes a much-deserved break on weekends and national holidays, so orders placed on those days will ship the following business day.

As soon as your order is packaged and dispatched, you will receive an email notification that will include relevant tracking information and estimated delivery date. Please allow up to 24 hours from when you receive your tracking number for activity to update.

Our team moves quickly to get your order processed, which means we aren’t able to make any changes to an order once it’s been placed. Please email us at customercare@qeepupnation.com. If the item has not yet been dispatched, we can cancel the order. If the item has shipped, you will have to follow our return process once the order is received. Please note, however, that if your order is placed on a weekend, then we will be available to answer questions the following business day.

  • Processing – Your payment has been received and stock has been reduced – the order is awaiting fulfillment.
  • Completed – Your order has been fulfilled and completed – requires no further action on your part.
  • On-Hold – We are awaiting payment – stock is reduced, but you need to confirm payment.
  • Cancelled – The order has been cancelled by an admin or the customer – no further action required (cancelling an order does not affect stock quantity by default).
  • Refunded – The order has been refunded by an admin – no further action required.
  • Partially refunded – Certain items within your order have been refunded. This is often when products are cancelled and there are still remaining items in the order to be fulfilled. Or, when you receive your order, but return a portion of the items.

To return a purchase, your item(s) must meet the following criteria:

  • Return must be requested within 14 days of your delivery date (i.e., the date in which you received the package).
  • Initiate return request by emailing customercare@qeepupnation.com with your Order # and item(s).
  • Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order will be eligible for store credit only.
  • All items must be unworn, unaltered, and unwashed in their original packaging.
  • Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.
  • QEEP UP™ reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.

To return an item:

  • Email customercare@qeepupnation.com for a Return Authorization Number (“RA#”). Please print and enclose the RA# with the returned package.
  • Return Authorization must be requested within 14 business days of receiving the item(s).
  • We offer free returns for domestic orders within the US and we will provide you a prepaid return label via email.
  • For international returns (including Canada), customers are responsible for return shipping costs.
  • If your order has been sent to a destination outside of the US, customs, duties, and sales taxes are not refundable through QEEP UP™. However, you may be able to recover these by contacting your local customs bureau directly.
  • QEEP UP™ is not responsible for items lost or stolen in transit. All associated risks are assumed by the courier.
  • QEEP UP™ reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.

  • Once your item(s) have been returned, please allow 5-10 business days for your return to processed at our distribution center. You can expect the refund to hit your bank or credit card account within 3-5 business days after the return has been processed, but processing credit is subject to your bank.
  • You will be notified via email once your return has been processed.
  • Please allow additional time for international orders.
  • Please note that any original shipping fees or charges are not refundable.

It is our goal to resolve any questions you may have about your order. Contact us at customercare@qeepupnation.com and let us know how we can help. Please allow up to 48 hours for a response.

  • We are not currently offering exchanges. This allows us to create the best experience for you, and get the correct item(s) to you as soon as possible. If you are in need of a different size, color, or item, simply follow our returns process for the item(s) you no longer want, and place a new order for the item(s) you do want.
  • If you received a gift and want to exchange it, please contact customercare@qeepupnation.com.

We offer select and new arrival items for preorder. If you order both preorder and in-stock items in a single order, in-stock items will ship within 1-2 business days. Preorder items will ship separately as soon as they become available. You will be charged for each item (plus applicable tax) at the time the item ships.

Unfortunately, promo codes are not applicable to preorder items. You may still use a promo code on an order that includes a preorder item, although it will only be applied to in-stock items.

If you would like to cancel your preorder item, please contact customer care at customercare@qeepupnation.com. If the item has not yet shipped out, we will accommodate your request.

Yes, we are now offering select international shipping!

All international customers are liable for shipping charges, duties, and taxes based on their country of residence. If the item(s) is returned, these charges will not be refunded.

Return shipping charges will be deducted from the refunded amount. A shipping label can be provided.

We are not offering exchanges on international orders at this time.

If your country is not showing up as an option, please email us at customercare@qeepupnation.com and let us know the items you are interested in ordering, as well as your country and postal code.

Qeep Up™ does not cover international shipping charges, duties, or taxes.

The customer assumes all, but our shopping cart will display shipping options based on value, time in transit, and expense. Some of these options may be DDP and include duties & taxes. This is subject by country. If the order ships Delivery Duties Unpaid (DDU), duties and taxes will not be included at checkout. Once the order lands in the destination country, payment of taxes and duties may be required to release the order from customs.

Unfortunately, if you choose to return items, QEEP UP™ is not responsible for refunding VAT and duties. You may be able to contact the shipping provider to receive a refund of these duties, at your own discretion.

Many of our styles will be core items that we update in new colors and prints, while continuing to offer base colors. If there is an item (s) you are interested in, please email us at customercare@qeepupnation.com and we may be able to provide more information.

Sweepstakes Official Rules:

  1. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. SWEEPSTAKES VOID WHERE PROHIBITED.
  2. Eligibility: The Qeep Up™ Instagram® Giveaway (the “Sweepstakes”) is only open to legal residents of the United States and the District of Columbia, who are at least eighteen (18) years of age or older at the time of entry. Proof of residency and age may be required. Winners acknowledge that if they enter the Sweepstakes using a fraudulent name or account, they will be disqualified from the Sweepstakes. In order to be eligible, contestants must have a valid U.S. ship to address.
    3. Sweepstakes Period
    : The Sweepstakes begins at 9 a.m. Pacific Time (“PT”) on 2/8/21 and ends at 11:59 p.m. PT on 2/14/21 (the “Sweepstakes Period”).
  • How to Enter: During the Sweepstakes Period, simply do the following:
    • Follow our page @QeepUp + Sign Up for our Newsletter = 1 entry
    • Follow our page @Qeep Up + Tag 1 friend on @QeepUp’s giveaway photo = 1 entry
    • BONUS: Double your entries by posting @QeepUp’s giveaway photo on your IG feed/story and tag ⁠@Qeep Up = 1 entry per re-post and/or 1 entry per Story
  1. Winner Selection: Two (2) winners will be selected at random following the conclusion of the Sweepstakes Period. Winners will be contacted by Instagram message within five (5) business days following the close of the Sweepstakes Period. If any winner cannot be contacted or is disqualified, Company reserves the right, in its sole discretion, to either select an alternate winner or not award that winner’s prize. Company’s decisions regarding all matters related to the administration of the Sweepstakes and selection of winners are final.
  2. Prize: Two (2) prize packages are available for the Sweepstakes. Company reserves the right to substitute a prize with a similar prize of equal or greater value in the event an original prize is not available due to circumstances beyond Company’s control. Winners will be able to select the Size (XXS-XL) of garment prizes. The winners are each fully responsible for any and all applicable federal, state, and local taxes (including income and withholding taxes). The prizes are non-transferable and non-assignable, with no cash redemptions or substitutions. Odds of winning depend on the total number of eligible entries received. All prizes will be shipped to the winners via U.S.P.S.
  3. Agreement to Official Rules: Entry in the Sweepstakes constitutes a participant’s full and unconditional agreement to and acceptance of these Official Rules. Each participant further consents to be contacted by Company in connection with the Sweepstakes, and grants Company the right to use and publish the participant’s proper name online or in any other media in connection with the Sweepstakes.
  4. Release of Liability: By entering the Sweepstakes, the participant releases and holds Company, Facebook Inc., and each of their respective parents, subsidiaries, affiliates, directors, managers, members, officers, employees, and agents, harmless from any and all liability for any injuries, losses or damages of any kind arising from or in connection with the Sweepstakes, the Qeep Up™ website or Instagram® feed, or any prize won.
  5. COMPANY (INCLUDING OUR PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD PARTY CONTENT PROVIDERS, MERCHANTS, SPONSORS, LICENSORS AND THE LIKE, AND OUR AND THEIR RESPECTIVE DIRECTORS, OFFICERS, MEMBERS, MANAGERS AND EMPLOYEES (COLLECTIVELY, THE “RELATED PARTIES”)) PROVIDES ITS WEBSITE, INSTAGRAM® FEED, PRODUCTS, AND CONTENTS OF ITS WEBSITE ON AN “AS-IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE WEBSITE, OR ITS INFORMATION, CONTENT OR PRODUCTS. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY AND ITS RELATED PARTIES DISCLAIM ALL SUCH REPRESENTATIONS AND WARRANTIES INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  6. Choice of Law: The Sweepstakes is governed by the laws of the United States and the State of California, excluding conflicts of laws principles. By entering this Sweepstakes, participants hereby consent to the exclusive jurisdiction and venue of California courts (state and federal) in Los Angeles County for any causes or controversies arising out of the Sweepstakes.
  7. Winner List: Sweepstakes results and a copy of these Official Rules may be obtained by sending a self-addressed, stamped envelope to: Qeep Up Sweepstakes, Attn: Legal, 11100 Santa Monica Blvd, Suite 400, Los Angeles, CA 90025.
  8. Sweepstakes Sponsor: The Sweepstakes is sponsored by Qeep Up™, 11100 Santa Monica Blvd, Suite 400, Los Angeles, CA 90025.This Sweepstakes is in no way sponsored, endorsed or administered by, or associated with, Instagram®.